AdminibVPN (Privacy software, ibVPN)

My feedback

  1. 6 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      AdminibVPN (Privacy software, ibVPN) commented  · 

      Thank you for your feedback. Can you please let us know the version of the app you are using?

    • 1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        AdminibVPN (Privacy software, ibVPN) commented  · 

        Thank you for the feedback. We implement Softether and SSTP with the purpose of avoiding DPI gateways. Those two protocols are the only one accessible for thousands of our customers.

        Regarding the Open VPN speed issue, we would like to further investigate this and in this respect we would like to ask you to open a support ticket. Your ticket will be assigned to one of our level 2 support specialist directly and we will do our best to see why you are getting just half of the speed compared with Air VPN.

      • 17 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          AdminibVPN (Privacy software, ibVPN) commented  · 

          We could probably add it to the browser extensions. Would it be useful for you?

        • 4 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            AdminibVPN (Privacy software, ibVPN) commented  · 

            @Ken: Yes, the latest version of our Windows app (2.1.0) has this feature implemented as "Internet KillSwitch". The version is live on our website and in Client Area, but it was not pushed as update. Please give it a try and let us know the result.

          • 6 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              AdminibVPN (Privacy software, ibVPN) commented  · 

              @Jerry: Sorry for the confusion. Yes, we have added a server in Slovenia and we plan to add one in Slovakia. Thank you for your understanding.

            • 1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                AdminibVPN (Privacy software, ibVPN) commented  · 

                We are sorry for the inconvenience. We are working hard to keep this option available.

              • 15 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  AdminibVPN (Privacy software, ibVPN) commented  · 

                  Thank you, Ken, for your suggestions. I have forwarded them to our servers team.

                  AdminibVPN (Privacy software, ibVPN) commented  · 

                  Thank you for your feedback. We are evaluating the requests for Asian servers and we will probably add more in the near future. By the way, we offer access to two HK servers. The second one can be found in the P2P section.

                • 1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    AdminibVPN (Privacy software, ibVPN) commented  · 

                    Hello, Razvan. Thank you for your feedback. We are really appreciate it.

                    Do you have the OnDemand option activated?

                  • 6 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      AdminibVPN (Privacy software, ibVPN) commented  · 

                      What error do you get when you try to access it? What servers have you tried?

                    • 17 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        AdminibVPN (Privacy software, ibVPN) commented  · 

                        Hello. Are you still willing to help us?

                      • 1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          AdminibVPN (Privacy software, ibVPN) commented  · 

                          Do you refer to the Client Area?

                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            AdminibVPN (Privacy software, ibVPN) commented  · 

                            Please let us know the name of the client app in order to be able to test. What error do you get when you try to import the files?

                          • 1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              AdminibVPN (Privacy software, ibVPN) commented  · 

                              We have added UKTVPlay to the ibDNS list. Please give it a try and let us know the result.

                            • 4 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                AdminibVPN (Privacy software, ibVPN) commented  · 

                                Are you using the AIO for Windows? If so, please download the latest version from our site. We have just launched a new release (v2.0.8.x) with the auto-reconnect feature re-built from scratch. It should nicely solve the problem you are reporting. Please give it try and let us know the result.

                              • 32 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  AdminibVPN (Privacy software, ibVPN) commented  · 

                                  Unfortunately, it is more and more difficult to find such IPs.

                                  AdminibVPN (Privacy software, ibVPN) commented  · 

                                  Thank you for your suggestion. How should we choose the "few users"?

                                • 1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    AdminibVPN (Privacy software, ibVPN) commented  · 

                                    We are sorry to hear that you experience problems with our service. In order to be able to help you please provide us more details, like the app you are using, the version, the servers you are connecting to, the protocol you are using. You may either reply here, open a support ticket or send a mail to support[@]ibvpn.com. Thank you for your patience and support.

                                  • 6 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      AdminibVPN (Privacy software, ibVPN) commented  · 

                                      We are looking to such servers as we speak. Thank you for your patience.

                                    • 9 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        AdminibVPN (Privacy software, ibVPN) commented  · 

                                        We are taking this into consideration. There are security issues when both ibDNS and ibVPN are used at the same time and we have to find the best solution.

                                      • 51 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          AdminibVPN (Privacy software, ibVPN) commented  · 

                                          Thank you for your suggestions. We are constantly working on improving our service.

                                        • 12 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            AdminibVPN (Privacy software, ibVPN) commented  · 

                                            Thank you for telling us the PT channels you would like to be added on the ibDNS list. We'll let you know when we will manage to include them.

                                          ← Previous 1

                                          Feedback and Knowledge Base