General Feedback

Hello,

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And as always, your feedback is highly appreciated!

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  1. Do not assume that all your customers are computer savvy - you need write your instructions/ads for those who are not.

    We use ibDNS to access BBC content from the Netherlands. Most of the time it is flawless. But when it needs attention I find it difficult to speak/chat to your helpdesk as I am not computer literate. You would do well to consider the way in which you speak to clients - we are not all savvy 15 year olds (!)

    1 vote
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    • Big Advice for ibVPN to China

      Will ibvpn provide cisco anyconnect protocol to connect? because it's the best way in China.

      Most protocols are highly restricted in China, I just can very hardly connect to ibVPN by its all protocols from China as I paid the service, very difficult to seccessfully connect, I had to try many times that I couldn't count, almostly they all failed.

      I really hope ibvpn could be serious to my this advice, other than many China's customers and I cannot continue to support ibVPN

      3 votes
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        At this time, we do not not plan to provide AnyConnect support. However, I have forwarded your request to our development team for reconsideration. In the meanwhile, have you tried StealthVPN protocol that we recently implemented in our Windows app?

      • Server Blocked!

        The Portugal server has been blocked by the GFW of China. Could you please help me change the IP of the server in order to restore connectivity?

        3 votes
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        • Support more netflix regions

          Could you please support Netflix Australia and Netflix Canada via you ibDNS and vpn servers.

          3 votes
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          • 1 vote
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            • A Linux client that works.

              Your gui just doesn't work. On any of my Linux machines. I don't have the patience for a bunch of terminal based rigamarol every time I want a VPN connection. There's too many other options. <shrug> I liked your windows program, but I don't like Windows.

              1 vote
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              • I used to be able to get bbc.co.uk/iplayer. Now, the DNS server I use ( 31.3.254.2 ) does not resolve the bbc.co.uk address. Any ideas ?

                I used to be able to get bbc.co.uk/iplayer. Now, the DNS server I use ( 31.3.254.2 ) does not resolve the bbc.co.uk address. Any ideas ?

                11 votes
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                • I would like more ip of palermo

                  I would like more ip of palermo.

                  Because the rest of ip are banned on certain sites.Even if I had to pay a more expensive subscription

                  1 vote
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                  • Fix your VPN Client. It uses 3X the CPU compared to other clients.(8-10 tested)

                    This is the worst windows client I've ever dealt with. Recommend you license the client from AirVPN (best I've found) then release an Ubuntu version.

                    1 vote
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                    • ibDNS no longer works for Hulu and HBO Now!!

                      ibDNS no longer works for Hulu and HBO Now!!

                      1 vote
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                      • Follow privacy rules

                        I would like to see that ibVPN respects privacy also, meaning that uninstall (for whatever reason) should be a complete uninstall without any software left. No more miniports left or registry entries that cannot be removed by user. At the moment we are forced for a complete clean Windows install.

                        1 vote
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                        • Netflix vpn on android

                          Add Netflix vpn for android

                          1 vote
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                          • chrome and firefox extensions can't work normally in china

                            Only few servers can work in firefox extensions but not stable and fast; chrome has none, and I found chrome extension's server list is different from other apps and extensions. I don't understand why your extensions are so buggy, hope you can make improvements sooner. I tryed ExpressVPN's extension, it works much better.

                            3 votes
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                            • Hope you can make more servers work better in china, especially japan/hongkong/singapore.

                              Those servers used to be my favorites, they have low lantency which is good for gaming, JP and SG severs can almost use my full network bandwidth, I could enjoy youtube 4K. But now I don't even have a stable server for youtube 1080p, if you can't improve that, I might consider to choose another VPN provider. And, wish you can make the server domain or IP work better in china, sometimes I just can't login.

                              3 votes
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                              • Please create an IBVPN app for NAS drives such as QNAP, as VYPRVPN has done.

                                There is no easy way to access ibvpn from a QNAP NAS drive. Other companies such as VYPRVPN have created a vpn app just for NAS drives such as QNAP which makes it easy to connect.

                                6 votes
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                                • Nvidia Shield App is very difficult to use. No way to choose a Netflix compatible VPN

                                  Nvidia Shield App is very difficult to use. No way to choose a Netflix compatible VPN. Need to expand on the format and settings more like The PC Application

                                  1 vote
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                                  • You can add other payments with Boko payment iwant this.

                                    Hey,

                                    You can add other payments please with the boku payments. iwant to use this.

                                    3 votes
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                                    • create a generic privacy settings for the About Config file of Firefox

                                      Firefox like everyone has to enhance their revenue streams.. None the less their alt tab opens into Yahoo and also links to all manner of other sites from YouTube, Twitter, Reddit and others.. These are privacy concerns..

                                      If you would create a set of ideal settings for Firefox's AboutConfig file.. users would increase their privacy and speed of access..

                                      1 vote
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                                      • An Idea of Short Period Solution for Avoiding being Blocked by China Communist Party

                                        This post is related to OpenVPN only.

                                        Most of your OpenVPN services are not available in China, because the port 1196 is probably under monitoring.

                                        I have made some tests, if the port number is randomized, there will be a lower probability #NOT ZERO#.

                                        So, my idea is:

                                        1. Customer login to the Client Area.
                                        2. Set a random port number.
                                        3. Connect.

                                        Some problems:
                                        - Since customers from China cannot visite IBVPN website, how to visit it before connect to VPN?
                                        - How long will this method work? If it requires much work but only provides a short period…

                                        1 vote
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                                        • SFR TV App

                                          It would be great if we can get SFR TV App unlock: https://play.google.com/store/apps/details?id=com.sfr.android.moncompte&hl=fr

                                          This is a new TV broadcaster in France, they own the british premier league and also next year 2018/2019 they will be owning the European Champions league, so the interest will be massive. It still can't be watched throught DNS at the moment.

                                          1 vote
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